I won bubblegum hill earlier and did not get my rewards. What's going on? Samething happen last week

trishbze

Please help

stan1981

Yes. Several ppl feedback on this. Seem something wrong with this new event ... there is a general post on this... u can refer to it

https://community.king.com/en/candy-crush-soda-saga/discussion/291883/bubblegum-hill-is-back

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/294510/i-won-bubblegum-hill-earlier-and-did-not-get-my-rewards-whats-going-on-samething-happen-last-week

Hi @trishbze . Welcome to our Community

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

You let us know your Game Id there.

Thank you.