all my additional games have disappeared

Rmiller1509

the arcade game has disappeared from my screen. the tile game has also been removed and the weekly contest is also not on my screen. what has happened? makes the game crap and I liked the interaction and the challenge with my friends to win prizes.

Lola_Pop

Hello everybody!!

Can you please confirm if the problem is fixed after you clear the cache?

Thanks a lot!!❤️

re36034

I have lost all of the challenges and soda squad for over a week now I am on an android and have version 1.168.2.

Screenshot_20200518-075926_Candy Crush Soda.jpg

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/295973/no-challenges-or-soda-squad

Hi @re36034 . Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/234660/important-remember-to-update-your-apps

re36034

I have checked that page before I posted on this site. I have stated that I have the most recent version of the app. I have emailed the support team directly, only to have them point me over here.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/295973/no-challenges-or-soda-squad

Every event and feature of the game belongs to the test group so we can't say for sure you will always get the events.

However in some cases the events may be missing due to temporary problems.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Once you log in to the game you will not find all the events, you can get the events back after the game becomes regular i.e. after passing a level.😊

re36034

Thank you for your quick reply - appreciate it. Followed all of your instructions and completed level 3525 and still nothing. Do you stop getting a soda squad and Mr. Toffee after so many levels?

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/776823#Comment_776823

I do not have such information but I am trying to find out the cause of your problem.

Keep playing the game 😊

Lola_Pop

Welcome to the Community, @Rmiller1509 !

I'm sorry you cannot play the special events at the moment.

Are you connected to the Internet?

What device are you playing on?

Also, please bear in mind not every player has got access to the same features at the same time. 😉

Looking forward to your reply!

Lola_Pop

Hello @re36034 !

As our Superstar @Sukanta_Biswas says, these features are not received by every player all the time; there are different groups and it's possible you are not receiving them at the moment.

However, let's investigate a bit more.

Do you have a stable internet connection?

Rmiller1509

hi my internet is perfect no issues. i am playing on a Samsung galaxy s6 phone and have done since I downloaded the game.

the features have been consistently on my game and all vanished on the same day. surely they shouldn't stop when you are half way through the tasks.

Rmiller1509

i have the latest version of the game. i have switched phone off and on and rebooted. the features have not reappeared.