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no connection

elebug
elebug Posts: 31

Level 3
edited June 2020 in Support
Can someone help. I am having trouble making purchases in the store in candy crush soda. I have tried support, but everything I was told by them hasn't worked. The message says "store unavailable". What can I do?

Comments

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Hello @elebug !

    I've split your comment from the playing in landscape mode- discussion because I think we can help you better this way- I hope you don't mind!!

    So, what device are you playing on? Which steps have you already tried?

    Let's see if we can get you back on track together! 😉

  • AbhinavSargar
    AbhinavSargar Posts: 3,726

    Check these out -

    • At least 2GB of free Space on internal Storage

    • At least 5mbps Internet Connection Speed

    • Latest Version of Candy Crush Soda Saga

  • tratelqalam
    tratelqalam Posts: 2,615

    Log out and log in again to the game Delete the temporary storage memory Make sure that your account is synced to the game and that you are connected to the Internet

Hey! Would you like to give us your opinion?

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