Can't Purchase extra Moves?

Idaho_Biker

Ran out of Moves, went to make a Purchase, Game seemed to Block my attempts to go to the Store??

Freddy_

@Idaho_Biker First thing to try is make sure game is up to date , sign out and restart your device, then log back in .See if this solves your problem

PummyRaj

Hello @Idaho_Biker Hearty Welcome to our wonderful King Community 🤗

I think the reason for you not able to make your needed purchase would be the "heavy Internet Traffic"! It has been a big issue lately for many players in all the King Games!

Unfortunately, everybody being stuck at homes -- using laptops and phones for everything they used to do in person, there has been so much load on the Internet servers -- which is not making it easy at all to play our games!

What I would suggest you to do is, try to make your purchase in very odd hours like in the midnight - when most are asleep or early in the morning, when people have not opened their laptops and started working yet!

Please let me know if I can be of further assistance. You can simply type your reply in the comment box given below.

Have a Sodalicious day and a great rest of the week 🍬 🍬

Idaho_Biker

That would be OK if I was just Purchasing for Extras, but I'm Usually (like in this Case) trying to Purchase In-Game when I'm Playing and I'm 1 move from a Win, but need Extra Life and/or Moves.

[Deleted User]

Heya! I hope you will be able to make the purchase you want.

Idaho_Biker

Regarding existing Support Case #9683319

tratelqalam

 First thing to try is make sure game is up to date , sign out and restart your device, then log back in 

chicolmd

I have been having this issue in Soda for about two weeks. TWO updates have happened since. I've signed out and lost all my 40 days and restarted device. I shave 65 bars I want to be able to use to buy more moves to pass the level I'm on. But it never gives me the choice. In order to retry the level, I have to quit the app and open back up. It's taking tons of time and I just want to move on. What else can be done besides all the steps mentioned?

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1070930#Comment_1070930

That is all the standard troubleshooting procedures. Only thing left is to uninstall the game. I don't recommend doing that at all. Just have to play with all the glitches, I guess. Happy Crushing!