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Can't advance to next level

Robin_Robinnson
Robin_Robinnson Posts: 5

Level 2

Why won't SODA CRUSH advance me automatically after I win a level? I have to refresh the game to advance to next level. I also lose my multi tool gifts when I win consecutive levels.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

    Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.


  • PummyRaj
    PummyRaj Posts: 45,123

    Hello @Robin_Robinnson Hearty Welcome Back to our wonderful King Community 🤗

    I am so sorry to hear about the issue you are having with your game!


    Can you tell me when did this issue start in your game? Is it the same from level # 1 or did it just start recently?

    Which device you are using to play the game? If you are using a mobile device, what is the version you have? And can you check how much free storage space your device has?

    ** I did see a similar kind of question a while ago, but their issue was solved as soon as they installed latest game version! So, I need to know which version you have.


    And with regards to loosing boosters ---> Is your level "freezing" once you click on PLAY? Is that why, you are loosing the boosters? Because, UNLESS we loose a level, we will not loose the boosters that we won in consecutive levels!!


    Can you please post back and answer all these, so that I can take more details from you? You can simply type your reply in the comment box given below.

    Talk to you soon! Have a great rest of the weekend 🍬 🍬

  • tratelqalam
    tratelqalam Posts: 2,615

    Just update your game to the latest version so you can play all available levels

Hey! Would you like to give us your opinion?