Booster ordered
Answers
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troubleshooting steps:
Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
Make sure the Internet connection is working correctly. If possible try another Internet connection - for instance from WiFi to mobile data
Make sure you are logged into your App Store with the same account with which you made your purchase
After you do this, there is a good chance that you got your purchase through and complete.
If you only received some of the items you purchased:
Contact us here to help us get your missing items back.
Pssst. Remember to use the email address associated with your game when filling the contact details! So we can locate you faster.
If you did not receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on:
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund.
Android
Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given
iOS
Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information.
Kindle Fire
Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information.
Windows Phone & Windows 10 app
Use this link.
Once you are logged in with your Windows ID click on Help with billing and follow the steps
If you prefer to chat directly with an agent please use this link.
Facebook
Use this link.
Select the purchase and click on Dispute
Should you have further questions about your purchase then drop us a message here.
King.com
To request a refund for a King.com purchase, contact us here.
Look up your transaction ID:
Log into your King.com account
Click on Settings in the top right corner
Select Payments
Select Transaction history and look up the correct transaction ID
