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No play time

sarahcz1949
sarahcz1949 Posts: 4

Level 1

Used gold bricks to get moves to finish a level, but did not receive the 20 min play time that is supposed to come with that. At least the 3rd time this has happened.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

    If you play on mobile, then please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

  • tratelqalam
    tratelqalam Posts: 2,615

    If you are playing on mobile, please send an email to player support directly from the game.


    When you send an email directly from the game, Player Support will automatically receive your purchase history and all transactions for the last 90 days.


    Go to the game's Start menu, then Settings - Help Center - Purchases and Gold Panels - Contact us and email them.

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