I have not been able to connect for weeks

moyadelahoya

I can’t connect, despite updating and following the instructions given by support

van I save my progress and re install the app?

Spinnifix

Hello and welcome to our beautiful community

Please check your internet or wifi connection that it is 100% active.

Check app update> Sign out game> Restart device and wait 5 minutes after turning on> Open game and sign in.

Please clear the cache and restart.

Good luck

Freddy_

@moyadelahoya If you game is saved with a king or Facebook account, You should be able to delete and reinstall and then just log in with your original account. If this is a mobile device / tablet you will lose any boosters or saved lives as they are stored on the device itself

Hope this helps

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/305394/i-have-not-been-able-to-connect-for-weeks

Hi @moyadelahoya a very warm welcome to you.... best of luck and enjoy crushing 🍭🥂

tratelqalam

Update your game or log out and login again Game errors may occur due to the additions and experimentation policy for new features there