Summer vacation not giving out rewards

CandiceDenise

Why is summer vacation not working? It shows I've completed the tasks bit won't give me credit for it. When I exit out it screws up my game completely. I can't do anything at all. I'm not sure if I should do a forced stop or uninstall it and reinstall it. I'm afraid of losing all my progress.

Shy_Diamond

When I click the green check mark ✔ it continues to read 0/30. I am on Kindle and I have tried signing in with email and Facebook. I have a second Kindle where I did not create an account and Bubblegum Bridge works normally. My points are tallied up and I receive my rewards. What do I do?

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/305443/bubblegum-bridge-points-not-registering

Hi @Shy_Diamond a very warm welcome to you. I will help you tag some of the experts to give their kind assistance.

@Freddy_Falkner @kiara_wael

Best of luck and enjoy crushing 🍭🥂

Freddy_

@Shy_Diamond Hi and welcome. can you check both your device and game are on the latest versions. Then log out and restart your device, log back in. See if this sorts your problem still or it still persists

Thanks

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/305443/bubblegum-bridge-points-not-registering

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.

https://www.take-a-screenshot.org/

wykoon

https://community.king.com/en/candy-crush-soda-saga/discussion/305537/summer-vacation

Hi there Candice, good day to you.

Please log out from all games and acc, restart your device and log back in.

It is not advisable to uninstall your game as you will lose all your boosters but not progress.

If the your game still freeze not loading properly, please refer the link below for mobile and PC.

For mobile

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

For PC

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Hope the above help. Otherwise, please report back here. Thank you 🙏🏻

susanm9090

Having the same problem

Lola_Pop

Hello Soda crushers,

I'll be glad to report this to the Studio.

Can you please confirm you are not receiving the rewards in the Soda Summer Vacation event? Or do you receive the rewards, but the points are not added to the progress bar? @CandiceDenise @Shy_Diamond , can you send me a screenshot so we can see the issue in your games?

@susanm9090 , have you tried out the troubleshooting steps yet?

Furthermore, you can have more information on how the event works HERE.

Thank you guys for your cooperation!!

susanm9090

I tried to Lola-Pop but now It has said since yesterday evening there is a “Connection error” and “no internet connection” while my internet is working just fine.

Lola_Pop

Hello again, @susanm9090 !

I see. Is this the error message you receive?

susanm9090

Yes, Lola_Pop, that is the message. Still there.