@cbryant Hi and welcome the community does not deal with purchases but please contact customer support from your game and explain your issue and they should help you with this
if you get nowhere with players support, then you have to contact your credit card issuer. sometime I find contact my credit card is a lot easier and faster.
also if you get nowhere with players support, then you have to contact your credit card issuer. sometime I find contact my credit card is a lot easier and faster.