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I won the challenge of beating a episode and didnt get the prizes or gold :(
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Freddy_Falkner
Posts: 42,321 Game Expert
@henryex2020 Hi, Your welcome and have you had a look at the contests around the community with the chance to win gold bars. there are many of them around the different boards


Answers
Hi @henryex2020 . Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in. if still not works . please report to 👇️
If you miss a reward from any other feature, please email Player Support
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaHi @henryex2020 .
Welcome to our Wonderful King Community.
Always keep your game up to date. Clear Cache but i think you need to contact here support through your game application.
i hope they will take a positive action in your favor.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaHello @henryex2020 and a warm welcome to our Sodalicious King Community! Usually the only prize you get for beating an episode is gold bars, the number being determined if you were in first, second or third place. Other prize are usually associated with special events or opening chests or completing Mt. Toffee's Fair etc. Hopefully by taking the steps recommended above, you won't have this problem again.
Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
"Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕
If you are new to the community please check here for helpful info: Learn more about the King Community
💗You can find the various contests for the different games here
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0 · Helpful Woah! Sweet Love HahaSorry that you have problem with the game. Follow the experts advice and I hope you get your rewards back. Good luck!
No BGH 🔪 💔
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0 · Helpful Woah! Sweet Love HahaThanks everyone for the messages. Does anyone know when I will receive the gold bars?
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0 · Helpful Woah! Sweet Love Haha@henryex2020 Hi, you will get an automated reply first with a ticket number. We cannot tell you when you will receive your gold bars as its nothing to do with the community, but you should not have to wait to long. Although due to the situation there may be a slight delay as i know customer support has a backlog at the moment due to a lot of people being at home
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaThanks Freddy!
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0 · Helpful Woah! Sweet Love Haha@henryex2020 Hi, Your welcome and have you had a look at the contests around the community with the chance to win gold bars. there are many of them around the different boards
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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6 · Helpful Woah! Sweet 1Love HahaCandy Crush Saga locsta cuhZ
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0 · Helpful Woah! Sweet Love Hahahave you had a look at the contests around the community with the chance to win gold bars. there are many of them around the different boards
Don't let your happiness depend on something you may lose 💔
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0 · Helpful Woah! Sweet Love HahaI never got ant gold bars so sad 😢
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0 · Helpful Woah! Sweet Love Haha@henryex2020 Hi again, keep trying i have won a few times so you never know your luck
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha