Why can't I play bubblegum hill?

Amkk81898

This has been happening alot in the last month. I am also having issues getting my winnings from it. Along with my casino winnings. I have re-installed and restarted the game and nothing

Diamond_Lim

Hello! @Amkk81898 👋

Welcome to Sweet King Community! 👑

Oh! No! Very sorry for your reply because I think this feature is still testing by Community Team that means it's still not complete to be fixed. 😔

How about you click on "Force Stop" (From Settings) or have updated the latest version of this game or use strong Internet Connection? If it's not worked, how about you restart your device? 🤔

If it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope it's solved! 🤔) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset or gone.

** If you have followed these steps completed but it's not worked, please let me know and you can continue to comment on below here. **

By the way, this game's Community is Diamond Diaries Saga (not Candy Crush Soda Saga) while I have asked any one of Community Team move this thread to Candy Crush Soda Community.

Hello! @Lola_Pop 👋

Can you please move this support thread to Candy Crush Soda Support Community? Thank you! 😊

** If you have any questions on Candy Crush Soda Saga on next time, please you make sure to click here to ask a question on "Support" of Candy Crush Soda Community. Thank you! **

** If you want to win gold bars on this game, you can click here to find out more contests then you join to answer it and you can chance to win gold bars in your King game's choice. 😊 **

Have a sodalicious day! ❤️

tratelqalam

There are some events that take time before returning again that may appear to other players and do not appear to you at the same time, it may be late for a day or two due to the policy of selection and experimentation by the game managers to try the new additions and features before adding them to the game as a whole

Lola_Pop

Hello @Amkk81898 !

I'm afraid I missed your post last week!

Did @Diamond Lim 's tips solve the issue?

If not, please let us know.

Regarding the rewards, please get in touch with our Player Support team from the in-game contact form.

Thanks!

tratelqalam

Yes bubblegum troll is having some issues and studios are working on it to solve it. We are hoping that soon it will be solved.

wykoon

https://community.king.com/en/candy-crush-soda-saga/discussion/306687/why-cant-i-play-bubblegum-hill

Hi there and hope you are doing well.

You may read this article about Bubblegum Hill event and how it is made available to players and also about your missing rewards. I hope you have contacted the Player Support team as suggested by our CM, Lola_Pop about your other missing rewards.

Please feedback and let us know if you still need other help. Thank you. 😊