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Yummy mix issue

snookietree
snookietree Posts: 2 Newbie

Today I purchased a yummy mix with a 24hr unlimited. It’s now 4 hours later and the unlimited stuff is no longer available. I have been cheated.

Answers

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
    edited July 2020

    @snookietree Hi and welcome

    We warmly welcome you to our adorable king community.

    I am Sorry you have not received your correct purchase, but the community we do not deal with purchase or purchase related issues. I am afraid you have to contact support directly from the game to get this.

    • If you play on mobile, then please email Player Support directly from the game.
    • When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
    • Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
    • Or alternatively use the contact us at bottom of page ( you will need your game ID for this )


  • [Deleted User]
    [Deleted User] Posts: 0 Newbie

    First try logging out of the game, turn off and on your device, and then log back in. Sometimes the boosters will show up.

    If not, you have to contact player support from your game app.

    good luck!

    oh, welcome to our community.

  • aijaziqbal
    aijaziqbal Posts: 8,884 Sweet Legend

    Hi @@snookietree .

    Welcome to the community.

    Plz. Try the standard troubleshooting procedure.

    Log out game application, update your game application, clear cache , switch off and on your device and log back in. If it is not recovering then you have to contact directly to support from your game as freddy mentioned above.

  • Lola_Pop
    Lola_Pop Posts: 12,036 Community Manager

    Welcome to the Community, @snookietree !

    As you see, we have some very kind players who are always eager to help here 🤗

    The tips they've provided are all correct. You can read them also HERE

    Hope it helps!

  • tratelqalam
    tratelqalam Posts: 2,615 Level 5

    Sign out and then login again or clear the internal game data from the settings or the event may be late some thing because of the game updates policy and the new addition you have to wait a little because the game has some errors because of the many reforms, some features may not appear in time or may appear to the player without the other until On denial

  • tratelqalam
    tratelqalam Posts: 2,615 Level 5

    Hello, the first thing to try is to find game update, log out, restart your device, then log in again and see if this solves your problem.


    If you are playing in a web browser, clear the cache / registry


    If you are still having problems, you can let us know which device you are playing on and whether you are receiving any error messages or explaining more


    thanks

  • tratelqalam
    tratelqalam Posts: 2,615 Level 5

    Hello, the first thing to try is to find game update, log out, restart your device, then log in again and see if this solves your problem.


    If you are playing in a web browser, clear the cache / registry


    If you are still having problems, you can let us know which device you are playing on and whether you are receiving any error messages or explaining more


    thanks

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