Can't log in with the King account on King.com online game.

emercadalk

Hi, there! I have a biggest problem, because I wan't to play Candy Crush Soda Saga on King.com, but when I try to log in on my King account, the page says that that account doesn't exists (there is like I don't create a account), and I can play on King.com, with my account

What can I do?

Thank u!

Freddy_

@emercadalk Hi and welcome, have you created a King account ? are you signing into the correct account ? As sounds like its not recognizing your email address for your account if you have made one.

https://community.king.com/en/blog/kb/articles/353-what-is-a-king-account-and-how-do-i-create-one

hechicerilla

Hi @emercadalk

Let me ask you a few questions so I can help you as I don't quite understand what the problem is Already have a king.com account? Have you previously played with that King.com account? Please reply below to continue helping, thanks

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/307106/cant-log-in-with-the-king-account-on-king-com-online-game

We are already working on your other post to solve your sync issue just have patience and wait of our experts to look at it and resolve it. Opening another thread is not the solution.

PummyRaj

https://community.king.com/en/candy-crush-soda-saga/discussion/307106/cant-log-in-with-the-king-account-on-king-com-online-game

Hello again @emercadalk 🤗

I am sorry to hear that you are having the log-in issue in your game!

A silly question... did you make sure that you are entering the log-in details correctly? Also, are you entering the details that you use for this King Community account or your game account? Just a heads-up... the Community account and our game account are not one and the same (unless, you have the same log-in details for both the accounts 😃)

Sorry, I am not sure when you have started playing Soda. So, just wanted to tell you that.

Along with Soda Saga, are you playing any other games on your Android phone? If so, is the log-in working fine on them?

If you can please confirm this details for me, I can find out more info for you. Please post back your reply by typing in the comment box given below.

Talk to you soon. Have a Sodalecious day 🍬 🍬

tratelqalam

Make sure to enter your information correctly, the symbol, name, and email address registered in the community, not in the game. Every time you enter the community