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What do I do about a booster I paid for & didn't get?
Level 1
This "no internet" problem with Candy crush soda is becoming a bigger problem. I constantly get "no internet" errors during gameplay when there is absolutely no problem with my internet or my connections. It interferes with contest updates and as a general pain in the butt, but this is the first time it has actually cost me money. I see that this is a problem with a lot of people on here, I would either like a refund or I would like to receive what I paid for.
Best Answers
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@Dread_Pirate_Roberts Hi and welcome, The community does not deal with purchases as it contains your personnel information.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page but you will need your game ID for this.
Hope this helps
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Hello @Dread_Pirate_Roberts and a very warm welcome to our wonderful King Community (love your name BTW π) and I hope you are enjoying your time in the community @Gumyupawpaw! If you both follow the directions above, your request should get received by Customer Support and they will be able to get your missing boosters.
Just make sure you check the item "Purchased items not received and include an explanation of what happened.
5
Answers
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Hello and welcome to our beautiful community
I'm sorry that happened to you. We cannot handle purchase issues in the community. Please follow these steps!
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center.Β There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
https://soporto.king.com/contact
In the Help Center: Please go to Buy & Gold Bars!
Please if you send an email, please lift it and if you don't get an answer after 3 days, send this email again. Please include your ID number. You can find them in the profile and above under the orange king sign.
Good luck
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@Dread_Pirate_Roberts Hi and welcome, The community does not deal with purchases as it contains your personnel information.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page but you will need your game ID for this.
Hope this helps
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Hi dear
Please Contact Your in game support area.
You can contact here also π
You may Asked Your Game ID Here
To know your game id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area.
Hope This helps have fun
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Welcome to the King Community.
We are very sorry that you are facing the same problem again and again.πAccording to your statement, I think there is probably an error in your game app and that is why you are facing such a problem.
Anyway show me a screenshot of your problem and I will try to solve your problem.
Thank you.
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Hello, Warm welcome to our sweet community!~
Sorry for the problem that happened. Your problem can be fixed by the CM which your game and purchase data is in their hands. So contact them here~
Thanks & Good luck!!!~
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I just paid Β£3.99 TWICE to get gold bars and boosters, I had received only 10 gold bars, and did not get any of the boosters at all.
What happened to any of the boosters and the 10 gold bars I paid for? If this continues, I will not spend any money on any of the purchase from king anymore
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Hello @Dread_Pirate_Roberts and a very warm welcome to our wonderful King Community (love your name BTW π) and I hope you are enjoying your time in the community @Gumyupawpaw! If you both follow the directions above, your request should get received by Customer Support and they will be able to get your missing boosters.
Just make sure you check the item "Purchased items not received and include an explanation of what happened.
5
