🌟 CCSS New event! Help Kimmy build her new Booster!⚡️ HERE
Where is the restore purchase button?
in Support
Omy!!! I have a new phone. I play Candy Crush everyday and all day. I am back on my level but all of my boosters have been reset to base. I had well of 40 of each booster. Especially since I have played and paid for these boosters. I am soooooo upset. I want all my boosters or my Money back or something...🤢
Best Answers
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Freddy_Falkner
Posts: 42,320 Game Expert
@ipete Hi again, This is so mobile users can play the game offline, Problem would be reconnecting to the server when you were back on line would cause a lot of problems, but would be nice if a work around could be found.


Answers
Hi dear welcome to our community
When we uninstall the game or change the device all boosters got disappeared from game because its saved on your own storage not online anywhere.
For your purchased Boosters Please Contact Your in game support area.
You can contact here also 👇
you may asked your game ID here to know your game id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area.
Hope this helps have fun 🎉🎉
To Add More Features in F5 Team Visit HERE
to Add More Boosters In Friends Game Please Visit HERE ✔✔
to link Community Badges direct with discussion page Visit HERE ✔✔
to Know More About 7 Please Visit Here
Being Unique is Better Than Being Perfect. (☜☆☞)
Being Alone is Better Than Being Suspect. (๏_๏)
Be Safe And Enjoy 😊 ----- Have Fun 🎉🎉
PLEASE REMEMBER TO REACT 😊😊
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0 · Helpful Woah! Sweet Love HahaBrahhhhhhhh! I'm so mad and sick right now. I play this game too much. I even paid for iCloud on my iPhone so I could save the game and retrieve as is. 🤢🤢🤢🤮🤮😑😰😰😥
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0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
Very sorry for your problem! 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊 (Like @rajdeeptb has answered you)
Have a nice and safety day! 😊
👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑
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0 · Helpful Woah! Sweet Love Hahathanks 😊😊
Finally today system Is Understandable That I am Not Spamming And allow me to comment.
Yesterday I was unable To do anything.
To Add More Features in F5 Team Visit HERE
to Add More Boosters In Friends Game Please Visit HERE ✔✔
to link Community Badges direct with discussion page Visit HERE ✔✔
to Know More About 7 Please Visit Here
Being Unique is Better Than Being Perfect. (☜☆☞)
Being Alone is Better Than Being Suspect. (๏_๏)
Be Safe And Enjoy 😊 ----- Have Fun 🎉🎉
PLEASE REMEMBER TO REACT 😊😊
- Report
0 · Helpful Woah! Sweet Love HahaHi dear
How to retrieve purchased boosters i already mentioned in my previous comment 👆👆
to retrieve your level progress please read this 👇
Hope this helps have fun
To Add More Features in F5 Team Visit HERE
to Add More Boosters In Friends Game Please Visit HERE ✔✔
to link Community Badges direct with discussion page Visit HERE ✔✔
to Know More About 7 Please Visit Here
Being Unique is Better Than Being Perfect. (☜☆☞)
Being Alone is Better Than Being Suspect. (๏_๏)
Be Safe And Enjoy 😊 ----- Have Fun 🎉🎉
PLEASE REMEMBER TO REACT 😊😊
- Report
0 · Helpful Woah! Sweet Love HahaHello, I know it doesn't seem fair at all not to have the boosters stored the same way as the levels. I wish the studio will do something about it. We are just players, what can we do?
No BGH 🔪 💔
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1 · Helpful Woah! 1Sweet Love Haha@ipete Hi again, This is so mobile users can play the game offline, Problem would be reconnecting to the server when you were back on line would cause a lot of problems, but would be nice if a work around could be found.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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6 · Helpful Woah! 1Sweet Love HahaYou are welcome and great to hear! 👍
👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑
- Report
0 · Helpful Woah! Sweet Love Haha