New Phone- now I don't get the ads.

Mommy23

I switched to a new phone earlier this week. I used to be able to watch ads for more moves and other bonuses, but haven't been getting the ads since the new phone. Can you help me?

Osamabalasa

Login into facebook account

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/311005/new-phone-now-i-dont-get-the-ads

Hi @Mommy23 . Welcome to our Community

The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/311005/new-phone-now-i-dont-get-the-ads

hi dear welcome to our community

Watch videos and earn rewards feature is in testing Now .

its available to a group of few players only.

you are not founding this feature that mean now you are not in testing group

Keep playing

michlove

Hi ggod day i was at level 824 and someone uninstalled my game how can i restore my past level?

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1043346#Comment_1043346

hi dear @michlove welcome to our community

to restore your progress please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

please Try this and give feedback

Hope this helps have fun

[Deleted User]

I think it might take some time to see the ads again. On my game, it was missing for about 2 weeks.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/311005/new-phone-now-i-dont-get-the-ads

Hi and welcome to the community.

Watching ads is a bonus feature and not permanent part of the game and therefore not available to all the players on all the devices. So you please keep your game up to date and be hopeful that it might come back to you in future. But bonus features are not guaranteed to always stay in the game. These features can simply disappear or be replaced any time.

Thanks and have a lovely time ahead.🌼

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/311005/new-phone-now-i-dont-get-the-ads

Welcome to Sweet King Community! 👑

Their team is still testing this new feature that's means it's still not complete to be fixed to everyone and selecting some players randomly as it tested. 🤔

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

bearwithme

I wish everyone good luck and hope that those of you who have lost the ability to watch ads, get the feature back. But be aware - besides being a test feature - it is not available to everyone and some people may not get it back for awhile (or until it is made available to everyone).

I play many King games and have never had the opportunity to watch ads for boosters or extra moves etc. However on a few other games I play - I can watch ads - so it is definitely a random process.

Good luck and Happy Crushing!😊