Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

candy soda won't synch on my PC.

2»

Answers

  • chartman
    chartman Posts: 9

    Level 2

    clearing cache didnt work

  • Freddy_
    Freddy_ Posts: 68,477
    edited September 2020

    @chartman What browser are you using and have you tried using a different one to see if your getting the same result

  • chartman
    chartman Posts: 9

    Level 2

    I've tried Edge and Avast.all the same

  • Freddy_
    Freddy_ Posts: 68,477

    @chartman Strange one that your levels are correct on all devices but one. Clearing cache and restarting device normally sorts the problem. can you try using google chrome. Just to check you have tried playing a level as some times it needs this to sync correctly

  • chartman
    chartman Posts: 9

    Level 2

    I am using google chrome. I tried Edge and the new Avast browser too...

  • Freddy_
    Freddy_ Posts: 68,477

    @chartman Hi, only thing i could suggest now is to contact customer support from your game or the contact us at bottom of page and they will need to look into your problem.

    You will need your game ID if doing it through the contact us below, it is quicker if you do it through your game


  • chartman
    chartman Posts: 9

    Level 2

    Done that, got no where.... It's no big deal, just a tad irritating.

  • Freddy_
    Freddy_ Posts: 68,477

    @chartman Hi as said its a strange one . Your game is okay on other devices so strange why this will not sync correctly as you have done all the troubleshooting tips

  • chartman
    chartman Posts: 9

    Level 2

    Even more bizarre.... If I play Candy Saga and Candy Jelly, then play Saga, it synchs properly to the game number!

Hey! Would you like to give us your opinion?