Lisa Petersen- game not working today

lpetersen225

is the game not working today

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1112200#Comment_1112200

Don't panic, it will be momentary. Your levels will return.

If you have already followed the steps indicated by Aijaziqbal, try playing a level, then exit the game and log in again This should fix your problem. If not, please come back here to continue with a solution

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1112392#Comment_1112392

Oh, I'm sorry it's not resolved yet.

Tell me, has it happened to you playing on King.com or with your Facebook account?

Did you log out and log in again?

Freddy_

@lpetersen225 Hi and welcome, Yes the game is working, what device are you playing on and what is your problem as we need this information to be able to advise you better

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/314094/lisa-petersen

Hi and welcome to the community.

The game is working perfectly. Are you facing any issues. Please try to log out, update your game application and restart your device and try again.

If you still have any issues please let us know so we can give you correct advice.

Thanks.

ipete

Yes, I was playing it before I came here to post this.

lpetersen225

No

ipete

Hello Lisa, is it not able to play levels or buy stuff or both or something else?

lpetersen225

All my levels are gone I was in the 2000’s somewhere and everything is gone. I sign in it acts like I never played been playing all these games along time. All my other games are fine

ipete

I think somehow you got log out. Try logging back in. If still showing level 1 then try playing a level or two. Hopefully you will see the game sync. Good Luck!

Freddy_

@lpetersen225 Hi try playing a level and see if it syncs you to the server correctly and restores your levels.if this does not work please see post below for help with getting your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hope this helps

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1112200#Comment_1112200

Don't panic, it will be momentary. Your levels will return.

If you have already followed the steps indicated by Aijaziqbal, try playing a level, then exit the game and log in again This should fix your problem. If not, please come back here to continue with a solution

lpetersen225

I played three levels and nothing yet. So sad never had this happen in any of my games.

Freddy_

@lpeterson Unfortunately if none of the above has worked the your only way of getting your levels restored is by contacting customer support and they will manually restore your levels. if you do this from your game they will have your game IDor use the contact us below but you will need your game ID

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1112392#Comment_1112392

Oh, I'm sorry it's not resolved yet.

Tell me, has it happened to you playing on King.com or with your Facebook account?

Did you log out and log in again?

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1112392#Comment_1112392

Hi dear

Very sorry about your progress issue. But as mentioned above please try to contact player support and they will look into your game and restore your progress.

https://soporto.king.com/contact

Diamond Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/314094/lisa-petersen

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤