Error when I get the prize, why?

WanderleyMoreira · October 2020

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314117/error-when-i-get-the-prize-why

Hi and welcome to the community.

Very sorry about that. Please log out, update your game application , restart your device and login again and check if you recieve your reward now.

If still you have an issue please try to contact player support directly from the settings of your game apllication.

Thanks.

[Deleted User] · October 2020

There is some issue with the game. The studio is working very hard to find a solution. Keep your game and device up to date. Hopefully the fix is coming soon.

kiara_wael · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314117/error-when-i-get-the-prize-why

Hi and Welcome to our Community

Yes me too

If you miss a reward from any other feature, please report this to our Player Support Team here,

The screen shots are from all stats features and there are no rewards given from those.

Freddy_ · October 2020

@WanderleyMoreira Hi and welcome. Unfortunately a lot of players have experienced this with this feature and the game team are working on a fix for this, Hopefully this will be resolved soon

Please email customer support from your game and they should help you with this.

Go to game settings , help center, and send them an email with your issue

Thank you