If you lose boosters when you update your APP on your mobile, why do you keep recommending that we do precisely that? I have just lost hundreds of boosters...
@cpsilva Hi and welcome, You need game updates to keep your game running smoothly and to put the new levels on your device. You should not lose boosters by just updating the game, but in the case of mobile devices the boosters are stored on the device itself, so if your device or game crashes, you uninstall or you change devices your boosters are lost and are unrecoverable. Unless you had any unused purchased boosters, then please contact customer support from your game
Go to game settings - help center - and send them an email and hopefully they will help you with these
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Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
or please report this to our Player Support Team here
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⚠️ Please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall any King's Game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
By the way, these features are still helping you to earn more boosters/gold bars on this game. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
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@cpsilva that is very strange because updating the game should not affect the boosters. my game is update every week. but somehow your game was uninstalled/deleted, then that is a problem. you will loose the boosters then.
*Edited by CM: off-topic*
Hey, why after update the game to version 1.180.4 all my boosters collected gone? I’ve reached level 5.132 and no way I’ve lost all boosters I’ve been collected. I’ve being loyal to played this game for past 7 years now because it’s so much fun. But now why this issue have to raised?I don’t know ,This is so irritating. Please solve this issue and bring back my boosters 😢
i'm no sure if you can get them (boosters) back. i recommend you to contact player support from your game app. they should be able to help with that. Good Luck!
That sucks. I have 100s of boosters
Hallo, mir geht das genauso. Ca. 20 Joker
von jeder Sorte weg und auch 3 Stunden Leben.
Hi there @dona_anugrah and good day to you. Kindly be informed that if you happen to clear the app data before you update the game, the lost boosters are not recoverable.
However, if you have purchased some of these boosters and yet to use them in your game, please contact King Support to recover these purchased boosters.
You may also refer to this article to restore your boosters that were lost in different scenarios.
Please let us know if you need help with other issue by "QUOTE" this message or copy and paste my name @wykoon when replying.
Hope you are able to recover your boosters and happy gaming! 😊
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@dona_anugrah Hi and welcome In the case of mobile devices the boosters are stored on the device itself, so if your device or game crashes, you uninstall or you change devices your boosters are lost and are unrecoverable. Unless you had any unused purchased boosters, then please contact customer support from your game
Reading this makes me so insecure about my boosters. Although i've not got much, i don't want to lose any of them.
I hope u can recover it back.
Hi @wykoon, good day to you too. I’ve never cleared my data games, just update to the newest version, and boom.. all boosters disappeared 😓. Unfortunately I didn’t purchased the boosters, I’ve gained it from bonus and bubblegum hills quests. 1000’s more hammers, stripe candy hammers, and you name it all boosters from the game is now gone. This was the second time happened to me and none of it solved or recovered. Always start from scratch 😔.
hey @Marriam1 well I won’t blame you for feel insecure. The support team replied me and saying there is nothing they can do as i won the boosters from playing the game, means nonrefundable and so on 😒. Not solve the issue at all. My advice, please be sure before you update your game to the newest version. I don’t think I might continue to play anymore. I’m too disappointed. Good luck
Hi @dona_anugrah and thanks for replying.
Sorry to hear that you're not able to recover your boosters and it's unfortunate that you lost them after updating the game.
Have you tried restarting your device after update the game? If not please do so as sometimes the app may not be fully refreshed after update. Also try to log out from profile and log back in.
See if it helps.
Hope you can consider playing back the game and build back the boosters... ❤️
See if our lovely CM, @Lola_Pop has any insight to this issue.
Thank you and stay safe 💖🤗