Last update, October 29

Len_Christmas

Since this update, videos to get extra boosters crash the app. You don't get the booster and you lose a life. And I lost all my daily progress, etc, etc.

Please fix this app. Thanks

Spinnifix

Hello and welcome to our beautiful community

I thank you and gladly pass it on. Could you please do the following!

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored#latest

Good Luck

Spinnifix

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[Deleted User]

I only have one recommendation for you to check to see if your device has plenty of free memory. This game wants about 2GB of free memory to function properly. The ads used to crash on me too, what seems to help is to wait few more seconds after the ads end before clicking X. I hope that helps. Good Luck!

Maybe the studio will a fix soon at next update.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/316402/last-update-october-29

Hi and welcome to the community.

I hope the above tips must have helped. Few players are also claiming that the issue is rectified itself so keep your game up to date and hopefully it will be resolved soon.

Thanks.

Len_Christmas

No, nothing has helped. The videos don't play, I go back to my phone's home screen.

I do have enough memory, unless the latest update changed the requirements, but there is nothing written by King in the update notes.

I am not pressing X at any time.

I have not lost my game position, just the daily bonus, where I've played every day for ages, but got put back to day 1, and I can't collect the Christmas cracker bonus either!!

I tried emailing King, and got a patronising reply of it might be a glitch, what!! With do many reviews reporting the same issue.

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1165220#Comment_1165220

I'm sorry u have a couple of problems with that update, i am sure i can't help u with that like anyone else here.

Btw what is the "Christmas Cracker bonus"?? 🤔

Freddy_

@Len_Christmas Hi and welcome, The issue with the video ads is currently being investigated but we have no time frame on a fix for this at the moment, although some players have reported it as a temporary problem

The daily log in , this can happen due to updates and although i appreciate that you have lost a good daily streak you should still be able to collect your rewards as normal

Thank you