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Barb- no connection after purchase

Barb1957
Barb1957 Posts: 14
edited November 2020 in Support

I was one step away from completing Level 3608 so I purchased the one-time Birthday Bundle. The purchase went through and I was charged for it, but it said that there was a technical issue on your end and the boosts and bars that I purchased are not in my profile. UGH...Now I have to replay that level and might have to use more boosters to get it done! Frustrated :(


Edit: I had to close the game and when I re-opened it, the boosts and bars were there...but I still have to replay the level..GRRR

Answers

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our beautiful community


    So your purchase went through correctly.


    Then I wish you a lot of fun playing


     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.


    I wish you a nice day & have fun 😊 I am always available for questions and help.


    Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

  • [Deleted User]
    [Deleted User] Posts: 0

    Newbie

    @Barb1957 I'm glad you able to see the purchased items. Yes, it is suck to start over.

Hey! Would you like to give us your opinion?