Connectivity

psmith510

Cannot connect to to send lives, get boost, get offers

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/319831/connectivity

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

Also please check this page

https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported

wykoon

Hi there @psmith510 and good day to you.

Based on your description, it seems like you are not connected to your game/profile.

You may also try disconnecting your game from the internet/wifi, wait for several seconds and more before reconnecting it to the internet/wifi. Play a level and see if you are able to send lives to your friends.

Please do not reinstall your app as you will lose all your boosters because these are stored in your local device and not game server.

Do let me/us know if you need help with other issues in the game.

Thank you ☺️

psmith510

Looks like others are having the same problem...can’t connect to App Store or can’t ask fb friends for lives because it’s not connecting to Facebook. Another problem is that I don’t have the pictures of my friends.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1233636#Comment_1233636

Welcome back 🙂

We're sorry for your inconvenience😌 Can you show me a screenshot of your problem then I will check the matter to see if the problem is from facebook?

Thanks!