I think you are talking about frosty festival feature. You are right, players have complained about the same thing and then some. The studio is looking into it. Only thing you can do is to make sure that your game is updated.
Hello and welcome to the Community @beckermae1999 . Sorry to know you have this issue. Have you tried what werner_cichy said? We know about this issue and it’s already been reported to the Studio. Some players are clicking the collect multiple times (about 20 x) and eventually it’ll let collect you the canes.
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@klhull27 Hi and welcome, What is the challenge you are tying to do, can you post a screenshot of the feature.
thank you
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1 · 1Helpful Woah! Sweet Love HahaI think you are talking about frosty festival feature. You are right, players have complained about the same thing and then some. The studio is looking into it. Only thing you can do is to make sure that your game is updated.
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0 · Helpful Woah! Sweet Love HahaIt works for me, but a lot of people have complained about it, if you mean the Frosty Festival. Apparently there are problems with some devices
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0 · Helpful Woah! Sweet Love HahaHello and welcome to the sweet King community.
Please, post the screenshot that Freddy requested so we can help you, thank you.
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0 · Helpful Woah! Sweet Love HahaI have completed these purple quests several times but it won’t let me collect the points.
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1 · Helpful Woah! 1Sweet Love HahaHave you tried to turn the device off and on again? Disconnecting from the internet once, waiting a bit and reconnecting is often a solution.
The last completed levels
Candy Crush Saga , Level 8765
Candy Crush Friends Saga , Level 4060
Candy Crush Soda Saga , Level 3130
Diamond Diaries Saga , Level 100
Bubble Witch 3 Saga , Level 19
Pet Rescue Saga , Level 41
Blossom Blast Saga , Level 25
Papa Pear Saga , Level 108
Farm Heroes Saga, Level 1
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1 · 1Helpful Woah! Sweet Love HahaHello and welcome to the Community @beckermae1999 . Sorry to know you have this issue. Have you tried what werner_cichy said? We know about this issue and it’s already been reported to the Studio. Some players are clicking the collect multiple times (about 20 x) and eventually it’ll let collect you the canes.
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You can vote HERE for an improvement of the Swedish Fish
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0 · Helpful Woah! Sweet Love Haha