Why do I not get credit for completed tasks

klhull27

I think you want no one to finish quest. I have exploded numerous special balls for my quest and get NO credit. I you are ripping me off.

Freddy_

@klhull27 Hi and welcome, What is the challenge you are tying to do, can you post a screenshot of the feature.

thank you

[Deleted User]

I think you are talking about frosty festival feature. You are right, players have complained about the same thing and then some. The studio is looking into it. Only thing you can do is to make sure that your game is updated.

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/323349/why-do-i-not-get-credit-for-completed-tasks

It works for me, but a lot of people have complained about it, if you mean the Frosty Festival. Apparently there are problems with some devices

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/323349/why-do-i-not-get-credit-for-completed-tasks

Hello and welcome to the sweet King community.

Please, post the screenshot that Freddy requested so we can help you, thank you.

Note that mission items only count if the level is exceeded

beckermae1999

004B3497-4074-4ECD-B754-6CBBC6FA6C1E.png

I have completed these purple quests several times but it won’t let me collect the points.

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1317262#Comment_1317262

Have you tried to turn the device off and on again? Disconnecting from the internet once, waiting a bit and reconnecting is often a solution.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1317262#Comment_1317262

Hello and welcome to the Community @beckermae1999 . Sorry to know you have this issue. Have you tried what werner_cichy said? We know about this issue and it’s already been reported to the Studio. Some players are clicking the collect multiple times (about 20 x) and eventually it’ll let collect you the canes.