Candy Crush Soda Saga Troubleshooting

sfous

Since Feb. 8th my game downloads but can not have access to my level. have deleted the game reinitialized my ipad downloaded the update and still not working. Is there a problem with the game? no problem playing with candy crush tho. I've deleted candy crush soda saga from my facebook. will check later once I get home if that was the problem.

nlongbottom

ihave the same problem ,have reset password but stil no response

sfous

Hi guys removed the app on Facebook then I was able to log and added back with Facebook and finally was able to start and was back to my level phew ;)

Pitty_Kitty

Hi @sfous and welcome to Soda community 😃

I'm glad to hear the game finally reloaded. It's an issue currently affecting many players and the Studio is still working on it.

Thanks for reaching out to the community and provided this useful feedback, I've already passed it on to the community manager. 😃

Let us know if the loading situation returns or not. For news and updates on this loading issue check out the main thread on Support section HERE

Have a nice day 😃

Bettybou

Same problem like another customer said.