Did not get my purchase

Shellv

The links to get help and credit are not working. Does someone have the direct support email address for King? Thanks!

Yosca

Hello @Shellv Well the links are working perfectly when I try 🙂. However, best way to contact Player support is directly via your game: click on the blue gear, click on question mark, click on Purchases & Gold Bars , Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. Thank you

[Deleted User]

@Shellv I don’t see a direct email to them. The best way is through the game app as Yosca explained above. There is also a link “contact support “ at the bottom of king.com Good Luck 😁

Yosca

Hello and welcome to the Community @Shellv I am sorry you had a problem with your purchase. We advise you to follow the steps in the link below 👇🏻 Click on ‘view post’ to see what you can do:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Shellv

I’m sorry, I thought I was clear when I said that the links are not working, then I get an email asking me to click on the links. Not helpful. I guess I spend my Saturday morning on the phone with my bank disputing the charge. All I wanted was an email address. I guess that’s asking too much.

Yosca

Hello @Shellv Well the links are working perfectly when I try 🙂. However, best way to contact Player support is directly via your game: click on the blue gear, click on question mark, click on Purchases & Gold Bars , Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. Thank you

[Deleted User]

@Shellv I don’t see a direct email to them. The best way is through the game app as Yosca explained above. There is also a link “contact support “ at the bottom of king.com Good Luck 😁