Collecting prizes from cake baking in CC soda

mrsbaglady

Hi, my team have baked the cake in Candy Crush Soda but when I go to claim the prizes I get to the top tier and the game completely freezes so I am unable to claim any of them. Is this a fault that other people have had and how can it be rectified?

Freddy_

@mrsbaglady Hi and welcome, Please make sure your device and game is up to date and you have a minimum of 2gb of free storage space. Clear the cache from your app store or browser. Log out and restart your device and then log back in and see if this resolves your issue

There have been some issues collecting the reward and the game studio are working on this

https://community.king.com/en/candy-crush-soda-saga/discussion/319476/bake-a-cake-no-rewards-event-disappearing

Thank you

Yosca

Hello and welcome to the Community @mrsbaglady I am sorry to hear you’ve experienced the issue with the not giving prizes in Bake a Cake 😔. This has been reported to the Studio and they are trying to fix it. We hope it’s there with a new update. Please make sure you have your game up to date. In the meantime, can you give me your Game ID? I’ll pass this on so our CM can give you some goodies to compensate 😊.

https://community.king.com/en/blog/discussion/324648/what-is-my-user-id-and-where-can-i-find-it-check-this-video-out