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problem with games

mariarosaria55mariarosaria55 Posts: 2 Newbie
I play king on pc windos10 operating system ...... but lately when i play the pc turns off ...... i play on facebook ... can you tell me why?


Answers

  • Nix66Nix66 Posts: 10,717 Soda Moderator

    Hi @mariarosaria55 and welcome to our lovely and helpful Community!

    There was just an update at around 10 am this morning for windows10.

    Did you install this latest version yet?

    There are many reasons you could experience connection issues. You could try selecting the “clear data” option on windows10 and then installing the latest version which might contain a “fix” to your connection issue.

    If this doesn’t work feel free to respond back and we’ll go from there.


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  • Hey! Would you like to give us your opinion?

  • Reni157Reni157 Posts: 4 Newbie

    Hello I'm a newbie and I just started all over with a new avatar in which was changed and also my level was send back to one please help! I have windows 8.1

  • Nix66Nix66 Posts: 10,717 Soda Moderator

    Hi @Reni157 and welcome to our Community!

    Perhaps the following will help you ⤵️

    Click on the green words’View Post’ above. ⬆️⬆️⬆️

    Good luck restoring your levels! If you need further assistance just respond back here. Thanks.


    Sodavenger Hunt! Participate HERE

    Beat the level HERE

  • Reni157Reni157 Posts: 4 Newbie

    Hi It's Reni 157 Still did not reconnect with my Facebook games ,please help

  • Nix66Nix66 Posts: 10,717 Soda Moderator
    edited March 31

    Hi again @Reni157 Did you use the blue Facebook Connect button on the main Game screen and enter in the Facebook account and password you used to play and save the Game?

    Have you tried all the troubleshooting from the link I provided?

    If the answer to those questions is yes and your Game levels are still not showing in your Game then go ahead and contact Player Support. They will help you restore your Game Progress.

    Here’s a link and good luck! ⤵️

    https://soporto.king.com/contact


    Sodavenger Hunt! Participate HERE

    Beat the level HERE

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