Lost 64 levels and 200-300 (each) boosters the following day, why?
Never had any real problem with CCSS till this week. On the 14th I baked the last slice of cake and I was presented with a new window, would I like faster and more rewards, duh, and I clicked the obvious button. I lost 64 levels! The previous scores were still there but the stars were gone and I had to replay them, not a big deal. Then I learned the stars I re-earned did not count towards the weekly contest, the deal is getting bigger. The following day after the time ran out you took all but 2 of my boosters. if you had stole 50 maybe even a 100 I would not have noticed but you took 300+ coloring candies and bombs. Huge problem!
Note: Look at my race standings, on the 14th I went from 1st to last, 51 levels behind! The yellow wolves did finish our weekly quest for the 1st time, usually I just have the new levels to play, CCSS gave me an extra 24 levels, thanks for nothing.
Been at this awhile, no reinstallation/update, rebooted, no help. I need confidence this is fixed before I buy another gold bar.
Best Answer
-
This content has been removed.
Answers
-
It doesn't act like that and I play my few games after work on a desktop with a secure yellow wire going from the router to the puter. I do appreciate your answer. April 2019 I was #1 on CC (PC), had the #1 score and CC left my levels alone but took all my boosters, my other goodies and even my avatar. no one answered the first question and I quit. I did play once last year to see if it was unchanged. I hope that doesn't happen with CCSS. Thanks again.
-
@swabby Hi Again, Do not think anyone could give you are right answer to this maybe a glitch or you became disconnected from the server without knowing, game crash?. Hopefully this does not happen to you again. You could try customer support regarding your boosters but they normal only replace purchased boosters and not free but may do as a good will gesture
-
Where do I find this 'customer support'? Never needed it before but it wasn't my glitch. the server disconnects every now and then then over the past 5+ years but it never resulted in lost levels and close to 1000 boosters lost. I am willing to split the difference but I don't like being ignored.
-
This content has been removed.
-
@Nix66 @Freddy_ The reply was delayed because I was playing! Maybe you know but the folks at CCSS customer support are wonderful. (Justus). I would have never found CS without your help, thanks. After the way Candy Crush treated me a couple years ago I was ready to say the heck with it. I told Justus that I didn't know getting MY game back could make me so happy. CCSS is the best!!.
-
This content has been removed.
