Help with connection error on iPad

Fleetcat

All my other games are fine but on this it won’t connect. I haven’t played for a while. Cannot use lives. I tried to look online but got a permission error. Help. I am over 6800 levels so do not want to reset ...

Spinnifix

Hello and welcome

Please search for the update and empty the cache and open it again. Please play a level and the game will update.

Good luck

Fleetcat

Still not working but probably me. I cleared history in Safari. I also did offload app and reinstalled. But can’t see how to clear cache. Help.

Spinnifix

@Origins7_Dale @Yosca @Nix66

I'll give you the moderators and they can definitely help you! Good luck

Yosca

Hello and welcome to the Community @Fleetcat I am sorry to hear you have a problem with your iPad. I’m playing on iPad too and I don’t have any problems. So what you can try, and this is for iOS devices:

Force closing your apps 

• Double click the Home button to see your open apps
• Swipe up on all apps which can interfere with the performance of the game

Restarting your device

• Press and hold the Sleep/Wake button until the “Power Off” slider appears.
• Drag the slider to turn your device completely off.
• After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Checking the storage on your device 

Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free. 

Check for updates device and game app (check app store)

Please try this! If you still have problems can you tell me the model and version of your iPad? Go to Settings -General -About - (for example Model number MRY42QL/A)

Unknown

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Fleetcat

MPHH2B/A

Fleetcat

Sorry premature posting. Nothing worked 🙁

Yosca

And what version iPad @Fleetcat ?

MPHH2B/A is the model number

Fleetcat

Sorry - it is an iPad Pro 10.5 inches - is that what you mean? (Not a techie as might be apparent.)

Yosca

Yes thank you @Fleetcat I’ll ask about your device. Do you have the latest update of your device and game? The latest Software device: OS 14.4.2 and game: 1.194.7