My harmony season is stuck

tiffany5719 · June 2021

Hi my Harmony season has said for 2 days I have 2 rewards it will not let me collect them it said I did but didn't

Spinnifix · June 2021

Hello and welcome

When the green bar is and the word "pick up" is shown you can pick it up. It is like this, the bar fills up and at the top when you pick it up is a notice when you can pick it up. You then have to close and reopen the event and only then can you pick it up.

I hope it came across as understandable!

@Yosca @Nix66 @Origins7_Dale

Nix66 · June 2021

Hi @tiffany5719 and welcome to our lovely and helpful Community!

Do you have any screenshots of this by chance? That would be helpful to try and guide you.

To upload a screenshot just select this icon in the bottom left of the reply box ⤵️

Thanks!

Spinnifix · June 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1656130#Comment_1656130

Please click on Rewards. And then it says pick up!

hechicerilla · June 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1656130#Comment_1656130

Hello 👋

Please, we would like to know if you managed to collect your rewards.

Were the answers helpful?

Thank you and keep enjoying

Spinnifix · June 2021

Hello and welcome

When the green bar is and the word "pick up" is shown you can pick it up. It is like this, the bar fills up and at the top when you pick it up is a notice when you can pick it up. You then have to close and reopen the event and only then can you pick it up.

I hope it came across as understandable!

@Yosca @Nix66 @Origins7_Dale