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  • MarcieMartell
    MarcieMartell Posts: 5

    Level 2

    I won 30 minutes free play twice this week and did not receive that free play either time. What is going on?

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited June 2022

    Hello @MarcieMartell and welcome to Soda community!

    Please try standard troubleshooting to see if it helps next time you log in

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here. You can clear cookies/cache of your device. Or clear cache of Soda app directly, if you own Android. Be careful not to click "clear data" which deletes your boosters


    If it doesn't help, please ask a question in Support area here and we'll try to find out what's going on

    ----

    Closing this thread now, since this idea was already suggested here, if not already implemented for the majority of Soda players 🙂

This discussion has been closed.

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