This game regularly has an error at the second opp to watch an ad for additional attempts.

zitagirl

Consistent error preventing additional play. And also the game black screens causing a restart

Origins7_Dale

Hi @zitagirl,

Sorry to hear you having issues. I will address each one.

Believe you are referring to:

• Sweet Cinema / Available on Mobile

• Overnight..so many Ads added — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/343741/overnight-so-many-ads-added/p1

See my post above, which will solve that problem for you.

On:

• And also the game black screens causing a restart

This issue is more complicated. Because it might not be the game, but your *Device causing the black screen issue. Do you have screenshots of this? Did you get any *Error Codes, either from the *Device or the game?

• ᐅ How to take a screenshot
• https://www.take-a-screenshot.org/ 

Along with:

• Device You Play On?
• Soda Version You Are On?

Every *Device has an online guide to help you troubleshoot issues.

• candy crush stopped — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/344329/candy-crush-stopped#latest

See my post above, on helping with either the *Device or the game.

There are also *Reset Options available, that reset to the manufactures defaults, for *Devices. Have to check with your *Device Support Site, to see how, & what it does for or too your *Device!

Thx For Posting & Welcome To The King Community - Origins7 Dale, 😀

8/8/2021