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No internet access

sugarpig
sugarpig Posts: 3

Level 1
in Support

I keep getting the message no internet access when I try to buy more lives how do I correct this

Answers

  • Di65
    Di65 Posts: 43

    Hi sugarpig, have you tried re-booting your internet? Di.

  • Yosca
    Yosca Posts: 17,871

    Hello and welcome to our friendly Community @sugarpig

    Please check if you have the latest game update. Then do the troubleshooting: force close your apps- log out of the game via your profile - clear the cache (super important!) - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly, and make sure you have a stable and strong internet connection.

    Hope this helps 😊

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