My PayPal was charged and therefore my bank on 8/9

Jomama11

My PayPal was charged for the package I chose but was not given the package and told I wasn't charged.My bank account and PayPal showed the charge. Please help!

Yosca

Hello and welcome to our friendly Community @Jomama11 I am very sorry you had a problem with your purchase. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"

Hope this helps

Unknown

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