I was sent an invitation to play

LouLouGreen67

Hi

I was sent an email inviting me to come and play the Soda Games (see below a copy of some of the email), which I was excited to do as I love the challenge of them, but I was really disappointed when I clicked on the Compete Now button to find just my standard game. I can't purchase a Season Pass either.

I feel it is unfair to email an invite to player for something and then not make it available when the player wants to take it.

I am playing on mobile and connected through Facebook.

Is it possible to resolve this for me please.

Kind regards

Louise

Got what it takes to be a medalist in the Soda Games?

 

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**** underneath here, it said be part of the Soda Games story and Be your very best with a Season Pass ****

Nix66

Hi there @LouLouGreen67 and welcome to our lovely, fun, and helpful Community!

What a bummer! 🙃 I completely understand how you would feel let down. 🙂

Unfortunately there’s nothing we may do about it here in the Community. I will however pass along this information to our Community Manager who can suggest to the Game Studio to not send the promo to those who won’t receive the event (if that’s possible).

Perhaps if you contact Player Support directly from your Game they will make it up to you with some goodies. 🤷🏻‍♀️ No promises because I do not know how they’ll react.

To contact Player Support:

Open your Game / Select the gear wheel icon / Select the “?” or Help Center / Select Events and Challenges / Scroll down to the bottom of the page and select Contact Us / Submit your claim and include screenshots if you have any.

Good luck!