Unfulfilled

Joneen

I purchased 3 hours of lives and bonuses but it did not come through to my game. I did receive the gold bars but nothing else.

simplyP

Hello @Joneen The link below has the info you needed.

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Yosca

Hello and welcome to the Community @Joneen

I am sorry to hear you have a problem with your purchase. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"