I earned a free 30 minutes of life and it was never given to me!

azraelsmomazraelsmom Posts: 3 Newbie

I am sick of this happening!!!


  • simplyPsimplyP Posts: 2,921 Level 4

    Hello @azraelsmom yes, it is frustrating. Please follow instructions on the thread below. Hope it will be some help to you. (the steps are the same for purchasing)

  • Hey! Would you like to give us your opinion?

  • Pitty_KittyPitty_Kitty Posts: 3,156 Soda Moderator

    Hi @azraelsmom and welcome to Soda community 😀

    I'm sorry this happened. Disconnecting and reconnecting again may help you. Please open game, log out from your account, close game, clear cache of your soda app or browser, restart device, open game and log in.

    if this keeps happening then it's important to know more about it in order to find a solution:

    • where did you earn the bonus from? in what event/feature? feel free to upload a screenshot here. How to take one: https://www.take-a-screenshot.org/
    • is your game updated? is your device software updated?
    • what platform do you use to play on? is it app, or king.com (which browser?)
    • what device do you use? (name and model)

    Thank you 😀

  • playgowomen18playgowomen18 Posts: 251 Level 3

    hello, I once had the same problem with the game candy crush saga

    I think it will take some time for the error to pass

    because I waited some time and my error passed (but you can have otherwise)

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