Crash when requesting extra moves

bethele

4 times tonight when I used gold bars the game froze and took the gold bars but gave me no extra moves, twice when I used 8 bars and twice when I used 10 bars. Why is this happening?

Yosca

Welcome to the Community @bethele I’ve seen more complaints about the game freezes after buying extra moves, so I will report this. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"

LadyRaffie

Hello guys!

I have passed all this to the Studio

@bethele @jayneleo37 @Enelra5691 @FraserBrabazon could you please guys send me your Game IDs?

If you don't know how to find, check this link HERE

🤗

Enelra5691

@LadyRaffie Thank you so much. My game ID is: 12948810145

Yosca

Thanks @Enelra5691 👍🏻

Enelra5691

I contacted them and they reimbursed me for the bars I lost. Thank you for your help @Yosca !

Yosca

Nice @Enelra5691 🤗

jayneleo37

@LadyRaffie: Game ID is: Nurse Jayne

Pitty_Kitty

Hi @jayneleo37 and welcome to Soda community :)

Your game ID is a unique code made of numbers, you can find it when you open your account settings and click on the King logo. The logo will disappear and the numbers will show up instead.

For more info open this guide:

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Hope it helps 😀