My ex has hacked my account n I'm locked out of email

sassyjenn41

Hi I have no idea what I'm doing! I'm far from tech savvy,unfortunately my ex **** head has hacked ALL MY ACCOUNTS!! I'm currently locked out of the email account this king communities is linked with. I would like to either change my email address or delete this WITH OUT losing my progress!!! Please help, thank you

PaulsGozale1

Hello how are you doing today?

Yosca

Welcome to the Community @sassyjenn41 I am sorry to hear about your problem. If you are still able to get into your game you can change your email address yourself.

To change your King account password or email address in your game:

1. Tap the settings icon in your game
2. Tap "My Profile"
3. Tap the "EDIT" button beneath your current email address
4. Type your current password. If you've forgotten it or you would like to change it, you can press "forgot your password?"
5. Now that you've passed the security check, you can adjust your name and email address
6. Tap "Submit" when you are done to confirm your changes

To change your King account password or email address in a web browser:

1. Go to www.king.com in a web browser
2. In the top-right menu, click on "Games"
3. Click on any game
4. In the top-left corner, click "Log in"
5. Enter your details to log in, then go back up to the top-left of the page and click on "Settings"
6. Click on "Account". You will be prompted to type your password again
7. You will then see an "Account Settings" page where you can change your email address and password

If you can’t get into your game I recommend to create a new King account and contact Player Support if they can help you to get your progress back. If you play on mobile, this is how to contact the Player Support:

- Open the game app

- Tap on the? mark

- Tap on The progress I made isn’t showing in my game.

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile use this link: https://soporto.king.com/contact

Hope this helps.