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Teams
Comments
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Hi @weronika and welcome to Soda community 😀
Does it mean your team is active, receives points from players, starts new cycles of Soda Squad and you don't get any rewards?
If yes, let's try troubleshooting steps first:
- log out from your King/Fb account - clear cache (browser/app) - restart device - log in - pass a level
Let me know if this helps
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Its dose not work
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@weronika What team rewards are you talking about? Also the troubleshooting steps provided by @Pitty_Kitty is for future rewards. your previous rewards are long gone.
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Hi again @weronika
ok then, let's investigate this further. Please provide as many details as possible.
- do you mean the chests prizes or the team ranking rewards? a screeshot of the issue would be helpful. here's how to take a screenshot
- is your device updated? is your game updated (latest version: 1.203.5)?
- do you have a strong internet connection?
- what platform do you play on? (on app? on browser? Which browser?)
- what device do you use? please provide info on the brand and model (visit device settings -> about device ->model name)
- please add your user ID . You can find this number here if you play on app or here if you play on facebook
Thank you
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