Can't buy extras

shawnap

When I try to make a purchase for extras it says that the store is unavailable?

Any ideas?

Thanks

simplyP

Hello @shawnap try the steps on following link

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile

Yosca

Welcome to the Community @shawnap

Please try the following steps:

log out of the game via your profile - clear the cache (super important!) - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Hope this helps

Ladyj3406

Guess I will not be purchasing anything as I will not uninstall my game. To much to lose. Your loss.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1829984#Comment_1829984

Hello @Ladyj3406 Nobody is telling to uninstall the game! This will always be a last solution and we warn if you uninstall you will lose your boosters as they are stored in the memory of your device.