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Game closed, lost my win AND bars

gr33nw00dgr33nw00d Posts: 1 Newbie

I used 10 bars to buy more moves and the game shut down in my face while it was confirming the win. I have now 30 minutes, Iโ€™ve lost my bars and my win didnโ€™t count. What do I do?


Thanks!

Answers

  • Hey! Would you like to give us your opinion?

  • YoscaYosca Posts: 6,011 Soda Moderator

    Hello and welcome to the Community @gr33nw00d I am sorry you experienced this issue. We had more complaints about buying extra moves and the game freezes, and we already sent a report to the Studio.

    I recommend to contact Player Support, as we canโ€™t handle purchases in the Community due personal info, and request a reimbursement for your purchase. Please inform them that you couldnโ€™t use the extra moves. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:


    - Open the game app โ€”> tap on the blue gear

    - Tap on the ? mark

    - Tap on Purchase and Gold Bars

    - Scroll down to the bottom and tapย ย "Contact Us"

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