Blank advert

kingy76

I have a reoccurring blank advert that does absolutely nothing! It sits on a black screen with a white cross in the top left corner and even after a minute it still does nothing. When you close it down it gives you no extra moves or rewards! It’s so frustrating! I’ve had it every time an ad has been available to watch this morning! Can you please sort this out?!

DeepshikhaSharan

https://community.king.com/en/candy-crush-soda-saga/discussion/352575/blank-advert

Welcome to the King Community! We hope you have a great time around the forums!

Is your Internet Connection turned on and working correctly on the device you're using right now? If yes, please continue reading:

Can you please try to clear the app cache and check for any updates on the app store of your device? If the issue still persists please reply back whenever you want!

Thanks

Edit:I see that more people are facing the same issue. Therefore, I am also tagging @Nix66 to help and pass on feedback

kingy76

Awesome thank you. I will screen shot it next time it happens. I did as advised but it still occurred.

cheers

simplyP

Hello @kingy76 Can you make sure that you have at least 2GB of free memory. This game requires lots to work properly.

kingy76

I have tried all these and still I get the blank advert. I would not have opened another thread had the original let me write on! But yes I will refrain from doing this again

i have an IPhone SE

version 1.204.3

memory available: 2.8 GB