loss of internet connection but all other king games fine

mebs459mebs459 Posts: 2 Newbie

candy crush soda says its not got internet access but all my other games are fine - please tell me how to fix - it has been doing this for almost a month

Answers

  • Pitty_KittyPitty_Kitty Posts: 3,636 Soda Moderator
    edited October 22

    Hi @mebs459 and welcome to Soda community

    • Would you mind sharing a screenshot of the connection error you see? How to take one: here
    • do you play with Facebook? or with a King account?

    First off, let's see if troubleshooting helps:

    • check if your device has at least 2 GB of free momory space
    • check if your device and game are updated
    • log out - close game - clear cache - turn your device off for a couple of minutes - turn it on - open game - log in - pass a level

    Let me know 😀

    Thanks

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