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Millie

Millisoc
Millisoc Posts: 1

Level 1
in Support

Anyone else having problems with bonus plays at the end of a game. When I click on the icon for extra plays, a black screen comes up and no ad is displayed. How can I fix this?

Answers

  • Yosca
    Yosca Posts: 17,883

    Hello and welcome to the Community @Millisoc

    Yes unfortunately more players mentioned this issue with the ads and I am sorry you experienced this too. We’ve reported the issue and I hope this will be fixed soon. In the meantime please try this, to see if that helps: provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

  • Lindark
    Lindark Posts: 5,713

    Hi there! Keep on playing and let's hope for the best. I am sure they will address it soon :)

  • pdogahwu
    pdogahwu Posts: 6

    Level 2

    I hope your issue gets resolved soon!

  • PetervdH
    PetervdH Posts: 6

    Level 2

    Hi! No issue.

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