I made a purchase for $8.99 to get 24 hours of lives and boosters but they did not load on my game.

rjs_1157

I made a purchase for $8.99 to get 24 hours of lives and boosters but they did not load on my game. 

rjs_1157

This is not the only time this has happened to me. I stopped playing for about 10 months because of this.

Pitty_Kitty

Hello @rjs_1157 and welcome to Soda community

That's really unfortunate. Community can't handle purchases/refunds because they contain sensitive information of the player but Player Support can. In this case you can contact Player Support to ask for a full refund.

Check the guidelines here

You might need to ask Player Support why this keeps happening. Alternatively you could ask the support team of the bank or payment service your credit card belongs to.

Good Luck