Experienced issue with champions arena

lnperez12

I earned energy went into ate 1 showed no energy, so it asked to use 8 golden bars for energy, Purchase was successful but then went to saying I still had no energy, did it 3x’s (who knows why) and have now lost 24 Golden bars! Help!!

Yosca

Welcome to the Community @lnperez12 I am sorry to hear you didn’t get what you purchased 😕

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"

Yosca

Welcome to the Community @lnperez12 I am sorry to hear you didn’t get what you purchased 😕

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"