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Unknown Charges

itsmeellenitsmeellen Posts: 1 Newbie

I have just over $200 in unknown charges. I filled out all the forms for each transaction and Google has denied me a refund for all. These charges were not made by me or my husband (only us 2 retired people in the house). I was in the hospital for all these charges and did not have my phone with me. I would like to escalate this so I would like to know who I can contact? Thank you!

Best Answer

  • Nix66Nix66 Posts: 19,698 Legend
    Answer ✓

    Hello @itsmeellen and welcome to our Sodalicious Community!


    If it were me I would contact Customer Service using the toll free number listed on the back of whichever card was charged.


    We do not deal with purchases here in the Community due to the sensitive nature of your personal information.


    Perhaps Player Support might be able to assist you in this matter. Here’s how to contact them directly from your Game👇


    To contact Player Support:

    Open your Game / Select the gear wheel icon / Select the “?” or Help Center / Scroll down and Select Purchases and Gold Bars / Scroll down to the bottom of the page and select Contact Us / Submit your claim.

    Answer ✓

Answers

  • Nix66Nix66 Posts: 19,698 Legend
    Answer ✓

    Hello @itsmeellen and welcome to our Sodalicious Community!


    If it were me I would contact Customer Service using the toll free number listed on the back of whichever card was charged.


    We do not deal with purchases here in the Community due to the sensitive nature of your personal information.


    Perhaps Player Support might be able to assist you in this matter. Here’s how to contact them directly from your Game👇


    To contact Player Support:

    Open your Game / Select the gear wheel icon / Select the “?” or Help Center / Scroll down and Select Purchases and Gold Bars / Scroll down to the bottom of the page and select Contact Us / Submit your claim.

    Answer ✓
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